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Job description
Qualifications Other
nAbility to read and comprehend instructions and information.
nProfessional personal appearance.
nExcellent communication skills.
nAbility to meet company's production and quality standards.
nPhysical Requirements Surroundings
nspend time indoors in air-conditioned areas.
nSitting
non a regular basis
nStanding
non a regular basis
nWalking
non a regular basis
nBending, twisting and/or stooping
non a regular basis
nKneeling and/or Squatting
non a regular basis
nLifting
nover 50 lbs
ninfrequently
nReaching and/or lifting overhead
non a regular basis
nClimbing
nstairs
nRepetitive hand/finger movement
non a regular basis
nGrasping/grabbing with hands
non a regular basis
nPushing and Pulling
non a regular basis
nExpectations General Expectations
nDevote himself/herself to insuring satisfaction to customers.
nDetermine management, production and quality requirements by asking questions and listening.
nAttend company meetings as required.
nMaintain a follow-up system that encourages follow through with assigned projects.
nEstablish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
nReview and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
nUnderstand the terminology of the business and keep abreast of technology changes in products and services.
nKnow and understand the federal, state and local requirements which govern the company’s business.
nFollow lawful directions from supervisors.
nUnderstand and follow work rules and procedures.
nParticipate in performance management.
nInteract well with others and be a positive influence on employee morale.
nUphold the company’s non-disclosure and confidentiality policies and agreements.
nWork evening, weekend and holiday work hours as required.
nJob-Specific Expectations
nDetermine costs and completion date. Communicate expected repair time to customer.
nAnalyze progress to maximize efficiency and maintain high quality of repairs.
nDelegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
nPrior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
nDiagnose problems correctly and accurately describe those problems on the repair order.
nTogether with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
nBe available to aid technicians as appropriate if they have having trouble completing service work.
nProduce accurate estimates for wreck and internal repairs.
nProvide cashier transactions when needed.
nAdhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
nBecome familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
nStart and finalize repair orders for warranty, customer paid, and internal repair.
nDeal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
nBe polite and friendly and greet customers promptly.
nConduct telephone transactions courteously, and quickly.
nProvide excellent customer service for all customers whether external and internal.
nSell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
nNotify customers promptly regarding any delays, changes, or additional work that is required.
nWhen repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
nDo not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
Worksite address
mooresville, NC, 28115, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.