About this opportunity
CarShop lists this Service Advisor opportunity in mt holly, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join a Top-Rated Workplace!
We're growing our service team in Mount Holly, NJ and are looking for a customer-focused Service Advisor who is passionate about delivering exceptional service and helping customers keep their vehicles running at their best.
At CarShop, we're committed to delivering an exceptional customer experience-and that starts with our people. As part of Penske Automotive Group, a Fortune 500 company, we offer a supportive culture where employees are valued, respected, and given opportunities to grow and succeed.
CarShop has been recognized as a Glassdoor Best Places to Work and has earned Top Workplace honors from the Philadelphia Inquirer and Pittsburgh Post-Gazette for multiple years, reflecting our commitment to creating an exceptional employee experience.
Compensation & Benefits
Pay: $65,000 - $85,000+ per year
Competitive compensation with performance-based earning potential
Medical, dental, and vision insurance
401(k) with company match
Paid vacation and holidays
Employee discounts
Paid training and professional development
Career advancement opportunities within CarShop and Penske Automotive Group
Supportive team-oriented work environment
What You'll Do
As a Service Advisor, you'll serve as the primary point of contact for our service customers, ensuring they receive a professional, transparent, and exceptional service experience from start to finish.
Responsibilities include: Greet customers and understand their vehicle service and maintenance needs
Communicate recommended repairs and maintenance services clearly and professionally
Work closely with technicians to ensure accurate diagnoses and repair recommendations
Keep customers informed throughout the repair process, including timelines and costs
Deliver exceptional customer service while building long-term customer relationships
Schedule service appointments and manage workflow efficiently
Ensure repair orders are completed accurately and in a timely manner
Follow department processes and company policies
Identify opportunities to improve customer satisfaction and overall department performance
What We're Looking For Automotive service advising, automotive repair, or dealership experience preferred
Strong customer service and relationship-building skills
Excellent verbal and written communication abilities
Ability to thrive in a fast-paced environment while maintaining professionalism
Strong problem-solving and organizational skills
Basic computer proficiency and comfort learning dealership software systems
Ability to manage multiple priorities and maintain attention to detail
Positive attitude with a commitment to integrity, teamwork, and continuous improvement
Valid driver's license with a satisfactory driving record
Ability to pass pre-employment screening, including background and drug testing
Ready to Join Our Team?
If you're passionate about customer service, enjoy working in the automotive industry, and want to build your career with a company that invests in its people, we'd love to hear from you.
Apply today and become part of the CarShop service team.
Job Type: Full-time
CarShop is an Equal Opportunity Employer.
Competencies Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer
Able to take direction from multiple employees and prioritize work
Good communication skills, including the ability to listen to customers and determine how to assist them
Ability to work well in a team environment
Knowledge of automotive systems, tools, and repair processes
Outstanding attention to detail with a commitment to quality
Ability to use technical reference materials and technical manuals in written and online formats
Ability to communicate technical terms to non-technical audience
Ability to follow processes to ensure quality and safety
Effective time management skills and ability to prioritize
Supervisory Responsibility
None
Work Environment/ Physical Demands
Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis.
Medium/Heavy Work---Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.
This position will require the employee to be standing for prolonged periods of time
This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis
This position involves repetitive motion
This position requires the ability to talk and hear
Must be able to wear all required personal protective equipment
May work in extreme heat or cold
May encounter hazards
Position Type/Expected Hours of Work
Works evenings, weekends, and holidays as required.
Required Education and Experience
High school diploma or the equivalent or equivalent combination of education and experience.
Preferred Education and Experience
Prior experience in service department.
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid Driver's License.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.