About this opportunity
Auffenberg Dealer Group lists this Service Advisor opportunity in o'fallon, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Advisor
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Join us at Auffenberg Dealer Group, a family-owned group since 1942! We value our team members and pride ourselves on being promoted from within. If you are looking for an exciting career working with progressive management staff, state-of-the-art tools, and cutting-edge technology apply today!
What We Offer
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Full Supplemental Insurance Menu
FSA (Flexible Spending Account)
Paid Time Off
401K w/Match
Cardinals, Blues, Fox, Muny, Ballpark Village Tickets
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.