About this opportunity
RML Auto lists this Service Advisor opportunity in olathe, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job description
We are looking for a competent, friendly service advisor to join our automotive team. In this role, you will act as the point of contact for our automotive customers, initially greeting them, explaining our services, and collecting payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and enjoys working with people.
CDK experience beneficial.
Service Advisor Duties and Responsibilities may include but not limited to:
Greet customers upon arrival to shop
Ascertain reason for customer visit through verbal interview and visual assessment of vehicle
Connect customers with appropriate automotive mechanic or technician
Consult with mechanics regarding appropriate service options
Develop as many solution methods as possible, attempting to keep costs low
Explain all service options to customers including time and cost estimates
Provide in-depth information on original equipment manufacturer (OEM) part options
Advise customers on warranty protections and other potential cost-saving service options
Track maintenance or repair status, fill out reports on labor and cost of all services
Perform post-service inspection with customers and answer any questions they may have
Ring up customers at the front desk and facilitate financial transactions
Perform customer service duties, i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up
Manage shop workflow and schedule for mechanics and technicians
Location: Olathe Dodge Chrysler Jeep
Job Type: Full-time
Job Type: Full-time
Benefits: 401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Worksite address
olathe, KS, 66051, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.