About this opportunity
Crest INFINITI lists this Service Advisor opportunity in plano, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Advisor
As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
As an employee of Crest Auto Group, you are part of the Crest luxury vehicle family, which includes one of the largest selections of new and pre-own luxury vehicles. Not only that, you can expect to work with a team of dedicated employees with a common goal of a collaborative approach. We offer regular training, opportunities to promote from within and are continuously striving to foster loyalty, long-term careers and happy employees.
Employees work in a customer centric environment that offers amenities like:
Crest Bistro with Executive Chef inspired menus
Coffee bars
Golf Putting Greens
Customer Technology Areas
Vehicle Technology Consultants
Automated drive-thru Car Wash
Available Benefits of Employment:
Health Coverage
Dental Coverage
Vision Coverage
Group Life
Short / Long Term Disability
401K
Paid Vacation
Vehicle Purchase Program
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Follow up with customers on a daily basis and provide updates.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Check out customers once repairs have been completed.
Qualifications
Previous Service Advisor experience required
Organized and friendly personality
Team oriented
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Available to work flexible hours including Saturday
Clean driving record
Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Worksite address
plano, TX, 75086, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.