About this opportunity
Tesla lists this Service Advisor opportunity in randolph, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Experience Required
nNone
nMinimum Education Required
nHigh School Diploma or Equivalent
nCompensation
n$21.28 - $35.34 / Hourly
nHours Per Week
n40
nNumber Of Positions
n1
nShift
nFirst Shift (Day)
nJob Description
nWhat to Expect
nTesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.
nWhat You'll Do
nProvide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
nAssess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible
nActively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed
nEffectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail
nConduct transactions, guide customers through corrections, and summarize repair work performed
nEfficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up
nBuild trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business
nWhat You'll Bring
nKnowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
nStrong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner
nExcellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team
nDemonstrated patience and empathy when handling complex vehicle issues or challenging customer situations
nSuperior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines
nProficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies
nValid driver's license required
nBenefits
nAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
nMedical plans > plan options with $0 payroll deduction
nFamily-building, fertility, adoption and surrogacy benefits
nDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
nCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
nHealthcare and Dependent Care Flexible Spending Accounts (FSA)
n401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
nCompany paid Basic Life, AD&D
nShort-term and long-term disability insurance (90 day waiting period)
nEmployee Assistance Program
nSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
nBack-up childcare and parenting support resources
nVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
nWeight Loss and Tobacco Cessation Programs
nTesla Babies program
nCommuter benefits
nEmployee discounts and perks program
nExpected Compensation
n$21.28 - $35.34/hour + cash and stock awards + benefits
nPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
nTesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
nPlace of Work
nOn-site
nRequisition ID
n nJob Type
nFull Time
Worksite address
randolph, NJ, 07869, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.