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Job description
Service Advisor
Reno Harley-Davidson Position Overview
We're looking for a high-performing Service Advisor who can own the customer experience and drive service revenue. This is a sales position inside the service department -you are the bridge between the customer and the shop, responsible for maximizing every opportunity while delivering a premium Harley-Davidson experience.Key Responsibilities
Customer Experience & Relationship Building
Greet every customer quickly, professionally, and with energy
Build trust and rapport to create long-term customers
Clearly communicate service needs, timelines, and expectations
Service Sales & Revenue Growth Write detailed repair orders and accurately document customer concerns
Recommend maintenance, upgrades, and additional services based on rider needs
Present estimates confidently and close service sales
Drive higher RO values through effective upselling and education
Workflow & Communication Act as the main point of contact between customer and technician
Monitor repair progress and keep customers informed
Manage multiple jobs at once without losing control of the process
Delivery & Final Impression Review completed work with customers at pickup
Ensure every bike is delivered clean, complete, and ready to ride
Reinforce value of service performed to drive future visits
Department Coordination Work closely with technicians to maintain productivity and efficiency
Coordinate with parts department to ensure availability and speed
Support overall service lane flow and organization
Requirements
Previous Service Advisor or automotive/motorcycle service experience preferred
Strong sales ability-comfortable recommending and closing services
Excellent communication and customer handling skills
Ability to work in a fast-paced, high-volume environment
Motorcycle knowledge or passion strongly preferred
Performance Expectations (KPIs)
High customer satisfaction scores (CSI)
Strong average repair order (RO) value
Consistent upsell conversion
Efficient workflow with minimal delays
Repeat business and customer retention
What Winning Looks Like
Customers trust you and return specifically to work with you
You consistently hit and exceed sales targets
Technicians stay productive because your workflow is tight
Every customer leaves understanding the value they received
Why This Role Matters
This is a revenue-driving position . A strong Service Advisor increases shop output, boosts profitability, and builds long-term customer loyalty.
Worksite address
reno, NV, 89550, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.