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Job description
The Service Advisor (Shop & Field) will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process.
What You Will Do in This Role:
Manage the customer communication from initial call to invoice to deliver industry leading customer experience
Provide customer support for incoming calls and effective follow up during and after machine repairs
Schedule both service repairs and preventive maintenance for the customer
Review work orders and their statuses to ensure alignment with current processes
Communicate quotes to customers and make repair recommendations
Assist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work review
Coordinate with Shop/Field Managers to meet customer deadlines for repairs
Create/review service tickets capturing all pertinent information for work to be done. Open work orders as needed
Invoice with customers and collect PO or payment
Travel is required for training and/or to assist at other locations.
Our Ideal Candidate:
Experienced in delivering positive customer service/interaction
Strong computer experience
Strong organizational and process management skills
Exemplary written and verbal communication skills
Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
Technical aptitude
What Will Put You Ahead:
Associates degree (A.A.) or equivalent, from two-year college or technical school
Prior knowledge of the industry and/or warranty and its equipment
Previous experience in a shop environment
Bilingual (Spanish/English preferred)
What We Can Offer You:
Competitive pay to recognize your valuable contribution
401(k) with matching
Full insurance benefits
Health insurance benefits
Holiday, PTO, and Parental Leave, promoting work-life balance and personal growth
Foley Industries - Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central - proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit
Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity).To request a reasonable accommodation or assistance in completing the application, call or email .
*At this time Foley does not participate in any Visa sponsorship programs.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.