About this opportunity
TGK Automotive Specialists lists this Service Advisor opportunity in shoreview, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
TGK Automotive is a locally-owned business serving our clients with honesty and integrity since 2007. We maintain the highest level of repair and service at a fair price and are devoted to client satisfaction.
The Service Advisor/Sales are essential team members as the face of the shops and the client's main point of contact throughout the repair/maintenance process. We service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships and always provide a 5-star experience. Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company's store standards and expectations.
Compensation: Ranges from 60K to 80K per year; varies upon experience
(Hourly + Bonus Opportunities)
Employee Benefits:
Competitive Bi-Weekly Pay
Tuition Reimbursement
Paid Vacation, Paid Sick Time, and 6 Paid Holidays
Medical, Dental and Vision Insurance
Life Insurance (Company paid)
401(k) Retirement Savings Plan with Company Match
Discounted Services on Personal and Immediate Family Vehicles
Opportunity for Advancement!!!
Essential Roles and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.
Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
The Sales and Service Advisor should also adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.
Qualifications : Posses a valid driver's license
Must be able to work at least 5 days per week
Prior experience as a Service Advisor is helpful, but not required
Professional appearance and proven ability to work in a process driven environment
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.