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Job description
Service Advisor Opportunity
The New Capitol Chevrolet serves Austin as well as the surrounding areas and is part of the Berkshire Hathaway Automotive Group. Besides having opportunities for growth, we also have an amazing work atmosphere. Must have experience as a Service Advisor in the automotive field (2 years) and must speak Spanish. Guarantee pay while in training. Apply Today!
What We Offer
Competitive Pay Plan (Pay on Total Sales up to 11%)
High volume dealership
Medical, vision, and dental insurance
401K
Paid time off
Employee discounts
Company holidays
Holiday parties
Team building
Growth opportunities
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assign tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain a good working relationship with factory(s) and foster positive employee relations.
Qualifications
Have Service Advisor Experience from a dealership
CDK and X-Time knowledge a plus
Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
Willing to submit to pre-employment background check and drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.