About this opportunity
Morristown Nissan lists this Service Advisor opportunity in talbott, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Advisor
Morristown Nissan has an immediate opening for a knowledgeable, organized, and customer service driven Service Advisor to join our team. As a Service Advisor, you will be responsible for managing incoming customer service requests and selling service plans and packages. The Service Advisor must possess excellent customer service skills and have the ability to handle high-energy customers while ensuring a successful outcome resulting in satisfied customers.
Compensation & Benefits: This is a Base + commission position. We offer a competitive Commission structure with bonuses for hitting targets.
Responsibilities:
Greet incoming customers, assess customer needs and respond promptly
Receive and accurately analyze customer requests related to service repairs
Maintain customer records including vehicle history and repair orders
Advise customers about service issues and make recommendations
Educate customers about available service options
Collaborate and communicate with mechanics regarding customer service needs
Maintain up-to-date knowledge of service repairs, labor procedures, and escalation procedures
Monitor and address customer complaints promptly and professionally
Ensure customer satisfaction by delivering consistent high-quality service
Requirements:
High school diploma/GED
Two or more years of experience in customer service
Excellent interpersonal skills
Ability to multi-task and prioritize
Strong attention to detail
Excellent verbal and written communication skills
Knowledge of automotive parts and repairs
Ability to work with minimal supervision
EEOC Statement: Morristown Nissan is an Equal Opportunity Employer and does not discriminate on the basis of sex, color, race, religion, age, national origin, citizenship, mental or physical disabilities, marital status, veteran status, or any other class protected by federal, state, or local laws.
Worksite address
talbott, TN, 37877, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.