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Job description
We are looking for a customer-focused professional to join our team and provide an exceptional service experience for every guest. In this role, you will serve as the primary point of contact between customers and the service team, helping to ensure clear communication, efficient scheduling, and a smooth process from check-in to vehicle pickup.
nResponsibilities
nnGreet customers promptly and create a welcoming, professional service experience.
nListen carefully to customer concerns, gather relevant information, and document service requests accurately.
nExplain recommended services, maintenance needs, and repair options in a clear and easy-to-understand manner.
nCoordinate with technicians and service staff to monitor repair progress and provide status updates to customers.
nPrepare repair orders, estimate costs, and review completed work with customers.
nSchedule appointments and manage service flow to support an efficient and organized department.
nMaintain accurate records and ensure all customer and vehicle information is entered correctly.
nRespond to customer questions and concerns with professionalism, empathy, and solution-oriented service.
nSupport service sales goals while maintaining a strong focus on customer satisfaction and trust.
nFollow company processes, safety guidelines, and quality standards in all customer interactions.
n nQualifications
nnExperience in customer service, automotive service, or a related field preferred.
nStrong communication and interpersonal skills with the ability to build rapport and trust.
nAbility to explain technical information clearly to customers with varying levels of knowledge.
nExcellent organizational skills and attention to detail.
nAbility to multitask in a fast-paced environment while maintaining a professional demeanor.
nProficiency with computer systems, scheduling tools, and point-of-sale or repair order software.
nProblem-solving skills and the ability to manage customer concerns effectively.
nA collaborative mindset and the ability to work well with service advisors, technicians, and management.
n nPreferred Attributes
nnPositive attitude and commitment to delivering outstanding customer service.
nStrong sense of urgency and follow-through.
nAbility to remain calm and professional during busy periods.
nInterest in learning product knowledge and service processes.
n nWhat We Offer Pay
nnA supportive team environment focused on quality service and continuous improvement.
nOpportunities to build skills and grow within the organization.
nCompetitive compensation and benefits, based on experience and location.
nThe chance to make a meaningful impact on the customer experience every day.
n nPay
nThe Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.90. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Worksite address
thousand oaks, CA, 91362, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.