About this opportunity
Easterns Nissan of White Marsh lists this SERVICE ADVISOR opportunity in white marsh, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Advisor Duties and Responsibilities
Service Advisors play a crucial role in the automotive industry, acting as a bridge between clients and technicians, and are accountable for ensuring that all customer requirements are met.
They also play a significant part in retaining customer satisfaction by providing excellent customer service.
Their duties and responsibilities include:
Interacting with customers to understand their vehicle problems and explain the repair or maintenance process
Developing cost estimates for automotive repairs or maintenance
Advising customers on necessary/suggested services and options
Coordinate with automotive technicians to ensure timely completion of work
Inspecting the vehicle and identifying its problems by using automated diagnostic equipment or through physical inspection
Keeping customers informed about the progress of the repairs or maintenance, and any changes in the schedule
Building and maintaining strong, long-lasting customer relationships
Ensuring that the customers understand the work that was done and the charges involved
Managing administrative tasks such as paperwork and records related to the service provided
Order necessary parts and supplies to perform the repairs
Follow up with customers to ensure satisfaction and generate leads
Worksite address
white marsh, MD, 21162, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.