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Job description
Job Description
nnSchedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
nGreets customers in a timely, friendly manner.
nProvides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
nChecks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
nTest-drive the vehicle or refer to the test technician as necessary.
nMaintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
nAdvise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
nMaintains a dealership-prescribed standard for “hours per customer repair order written."
nUnderstands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
nFollows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
n nnQualifications:
Qualifications
nnHigh school diploma or the equivalent.
nAbility to read and comprehend instructions and information.
nTwo years of experience in a dealership position.
nGeneral knowledge of vehicle mechanical operations.
nASE certification preferred.
nSales experience preferred.
nProfessional personal appearance.
nExcellent oral and written communication skills.
nAll applicants must be authorized to work in the USA
nAll applicants must perform duties and responsibilities in a safe manner
nAll applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
n nAdditional Information
nAll your information will be kept confidential according to EEO guidelines.
nnCompensation:
$79,000-$79,000 per year
Worksite address
fort myers, FL, 33916, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.