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Job description
Job Description
Our Service and Parts Advisor's primary responsibilities include estimating, scheduling, managing, and billing service and repair work including parts for heavy and medium duty vehicles as well as counter parts sales.
Pay: Salary, based on experience and qualifications
Type: Full-Time, 40hrs per week
Shift: Weekday, Monday through Friday, 7:30 am - 5:00 pm
Location: In person
About Us
Truck Service, Inc provides medium and heavy-duty vehicle repair, service, and parts for all makes and models with multiple locations in Indiana, Ohio, and Florida. We pride ourselves in customer service and being experts especially in heavy-duty suspension, brakes, and steering systems. Our customers include owner-operators, fleets, refuse, schools, construction, emergency services, government agencies, and more with vehicles such as Class 3-8 trucks (semi's, fire trucks, dump trucks, box trucks, refuse trucks, etc), buses, recreational vehicles (RVs), trailers, and pick-up trucks.
Learn more about us at
Duties and Responsibilities Support a safety-first culture, SAFETY IS NO ACCIDENT
Positively, professionally, and effectively communicate with customers, suppliers, team members, and management
Answer phone calls, assist callers, direct calls, and take messages
Greet customers in showroom and assist or direct as appropriate
Perform thorough vehicle intake by gathering all necessary customer, vehicle, and requested service information
Create detailed repair orders and estimates
Proactive and regular communication throughout jobs with customer, technicians, and General and/or Service Manager
Assist General Manager and/or Service Manager with assigning repair orders to technicians
Work with General Manager, Service Manager, and/or other Service Advisors to manage the schedule and job board to ensure workflow to meet customer expectations
Identify, source, and manage parts for repair work
Ensure quality control inspections are completed and signed-off on every vehicle
Ensure all parts and labor billing are complete, accurate, and timely
Process payments including charge account, credit card, cash, and check
Customer follow-up to confirm complete customer satisfaction, retorque reminders, and/or discuss deferred repairs
Assist customers by phone, email, or in person with parts needs including answering questions, identifying, quotes, verifying inventory availability, ordering from suppliers, invoicing, processing payments, returns, and warranties
Assist with inventory management such as creating accurate purchase orders, receiving, inter-branch orders, cycle counts, etc
Assist with merchandising and stocking the showroom
Basic housekeeping of showroom and counter areas
Become proficient with the shop management software and PC skills (email, documents, internet navigations) as it relates the to the duties and responsibilities
Maintain a clean and organized work area
Qualifications Automotive and/or heavy truck customer service experience, 2 years preferred
Average PC skills for email, documents, and internet navigation
Strong verbal and written communication
Customer service oriented and a focus on the positive customer experience
Effective time management
ASE certifications or willing to obtain (bonus for each obtained)
Deadline and detail-oriented
Valid Driver's License (Required)
United States work authorization (Required)
GED, High School Degree, or College Degree (NOT REQUIRED)
Benefits Health Insurance
Dental Insurance
Vision Insurance
Employer Paid Basic Life Insurance
Employee Health and Well-Being Assistance Program
401k Retirement Plan with Company Match
Paid Time Off
Company Provided Work Shirts
Employee Discount
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.