About this opportunity
Russo Hardware lists this Service Associate opportunity in grayslake, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service AssociateThe Service Associate acts as the primary point of contact for customers of the Service division. The responsibilities revolve around effectively communicating the needs of the customer to the other members of the service division as well as being able to communicate issues/services to the customer that will allow them to gain the most from their service experience.Responsibilities/Duties:Greet customers at the counter in a timely and professional mannerHelp guide customers when they bring in machines for serviceCommunicate with customers regarding quotes and completion of serviceComplete accurate service tickets and service quotesUphold and maintain the visual standard within the store, primarily your departmentMaintain relationships with current customers and build relationships with new customersAssisting customers with other aspects of the businessMaintain a safe work environment within the department for customers and staffAll other tasks as defined by managementKnowledge, Skills, and Abilities:Must possess good general computer skills (Excel, Word, Outlook, and Teams)Must be detail-oriented and organizedExcellent written and verbal communication skillsExcellent problem solverAbility to prioritize and multi-taskBilingual is a plusCredentials and Experience:High school diploma or equivalentService writing experience in commercial lawn, auto or similarKnowledge of outdoor power equipment or landscaping is a plusPhysical Demands:Employee must possess the ability to lift, carry, push and pull materials and objects weighing between 40-50lbsRequired to bend, stoop, kneel, squat, reach and climb to perform workMay be required to stand, walk and use hands-fingers for long periods of timeMay be required to look at a computer screen for long periods of timeBenefits:Flexible scheduling (Open Saturdays till noon, closed Sundays!)Paid time offPaid vacationOvertime opportunityMajor medical- BlueCross BlueShieldVision and dental coverage401(k) employer match contribution- WE MATCH 100%FREE company apparelWellness programsProfessional development opportunitiesEmployee discountRusso Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Worksite address
grayslake, IL, 60030, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.