About this opportunity
Lithia Motors lists this Service BDC Administrator opportunity in grapevine, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Dealership:
L0346 Grapevine Honda
Service BDC Administrator | Grapevine Honda
Grapevine Honda is growing, and we're looking for a highly organized, customer-focused Service BDC Administrator to support one of the busiest Honda service departments in Texas.
In this role, you'll be the first point of contact for customers scheduling service appointments, answering inquiries, and helping ensure a seamless service experience from start to finish. If you enjoy helping customers while keeping operations running smoothly, this could be the perfect opportunity for you. The Service BDC Administrator reports to the Service Manager and is an onsite position.
What You'll Do
Respond to inbound service inquiries via phone, text, email, and online platforms
Schedule and confirm service appointments for customers
Conduct appointment reminder and follow-up communications
Update and maintain accurate customer information in dealership CRM systems
Assist with managing service appointment flow and technician capacity
Partner with Service Advisors and Managers to support customer retention efforts
Provide exceptional customer service and create a positive first impression
Support service department goals through and appointment management
What You'll Bring 1+ year of experience in customer service, administrative support, BDC, call center, hospitality, or automotive service operations
Excellent organizational and computer skills
Experience working with CRM systems, scheduling software, or dealership management systems
Valid driver's license and acceptable driving record
Why Join Our Team? Join one of the largest and busiest Honda service operations in Texas
High-volume customer traffic with opportunities to make a meaningful impact
Team-oriented culture focused on customer satisfaction and growth
Paid training and ongoing professional development
Career advancement opportunities within Lithia & Driveway, one of the largest automotive retailers in North America
Work alongside experienced automotive professionals committed to your success
Competitive compensation and comprehensive benefits package
Total Rewards
We offer a comprehensive benefits package designed to support you and your family, including Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
Worksite address
grapevine, TX, 76099, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.