About this opportunity
BMW Concord lists this Service BDC Agent opportunity in concord, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Sunwise Automotive Group is looking for a Service BDC Agent (Business Development Coordinator) to join our growing and expanding team! Being part of Sunwise Auto Group is more than just new and used sales, parts, and service. Our team strives to simplify every aspect of buying, owning, and servicing every vehicle. We are proud to sell and service these vehicles and are always seeking qualified, enthusiastic individuals to join our team!
We are a progressive, fast paced, growing company focused on a premium customer experience. At Sunwise Auto Group, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels. Join our team if you have a positive attitude, talent, and passion for cars!
Our ideal candidate will have a passion for cars while delivering a premium brand experience. Jump start your career in the Automotive Industry with a premium brand. Being a part of the Sunwise Automotive team would be an excellent opportunity for you! We offer a future in retail service environment that is very different than most other automotive dealerships. BDC Agents have great people skills and are willing to go the extra mile for our customers. The right candidate will help us generate more service appointments and help our business grow and reach the next level!
BENEFITS:
Professional, fun, and friendly work environment with supportive management
PTO and Paid Holidays
Excellent benefits package including medical, dental, & vision
Opportunities for career growth and advancement
Paid Life Insurance
Flexible Spending Accounts
401K and employer match
Employee discounts on vehicle purchases, parts, and service
RESPONSIBILITIES: Responsible for making outbound service calls to book appointments
Receive inbound service calls and coordinate and confirm schedules of service advisors and service appointments
Manages inbound phone inquiries and routes calls accordingly
Identify customer needs or concerns accurately
Direct customers to product information resources, including those available on the internet
Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
Continually learn about product updates, features, accessories, inventory, and their benefits to the customer
Establish personal goals that are consistent with the dealership's standards of productivity, and devise a strategy to meet those goals
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
Provides administrative assistance as needed
Performs other duties as assigned by manager/supervisor
QUALIFICATIONS: Ability to promptly and accurately enter customer data into the CRM
Automotive experience a plus
Must be comfortable with high volume of inbound and outbound calls daily
Strong computer and internet skills, working knowledge of Microsoft Office suite
Excellent verbal and written communication skills
Must be coachable and able to follow specific word tracks
Customer service, time management, and the ability to multitask are required
Ability to work independently and as part of a team in a fast-paced environment
Self-motivated, goal oriented, positive team player
Must be able to sit for long periods of time
COMPENSATION:
The BDC Service Representative Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $20.00 and $22.00. -Hourly Rate depends on experience.
We are a drug free environment. As part of our hiring process, we conduct a post-offer background check and drug screening.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Worksite address
concord, CA, 94527, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.