Service BDC/Call Center

Job description

Service BDC/Call Center

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

General Summary:

We are looking for a positive, motivated candidate for our growing Service Department. This role would be split between a Receptionist/ BDC position. Intercepts and routes incoming calls, takes thorough messages, and provides basic information to callers. Is the front-line contact with the public and represents Marysville Toyota Service in a friendly, professional manner at all times. Looking for an individual that can fit into the friendly, fun, and low pressure culture that the company has created. Lots of future opportunity and room for development in our rapidly growing dealership.

Reports To: Service Manager

Principal Duties and Responsibilities:

Provides excellent customer service by listening to customer inquiries and requests, and asking questions to ensure understanding of needs.

Communicates with callers in a professional, friendly, and efficient manner, striving to minimize transfers and on-hold time.

Ability to maintain multiple schedules and schedule service appropriately based on customers needs and given information.

Maintains composure in handling large volume of incoming calls and scheduling. Ability to prioritize and assess urgency levels.

Basic computer knowledge for word processing and a willingness to learn new skills.

Accurate data input.

Using equipment consistent with industry standards (credit card machine, 10-key, fax, copier, etc.)

Warmly welcome customers into the dealership and introduce them to their service advisor.

Ability to handle transactions as needed once services rendered.

Working effectively with others.

Speaks enthusiastically, clearly, concisely, and effectively.

Builds productive working relationships, consults with others as necessary.

Has an approachable, positive, and enthusiastic style; fosters open communication through active listening.

Promotes cooperation and teamwork through actions.

Maintains courteous and professional relationships in all situations with customers and employees.

Effectively handles upset customers and promptly routes to appropriate manager.

Values knowledge and development for long term growth within the company.

Identifies opportunities for process improvement.

Participates in departmental and company-wide meeting preparation.

Maintains knowledge of employee department assignments, job functions and schedules.

Supply orders and storage maintenance.

Performs general clerical duties as needed.

Responsible for other projects as assigned and/or as required.

Other duties and responsibilities as management sees fit.

Education Requirements:

High School degree or equivalent preferred.

Experience:

One year of high volume switch board and dealership experience preferred.

Physical Demands and Working Conditions:

This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.

Physical Requirements:

Walking

Sitting

Light lifting

Working Conditions:

Noise

Occasional exhaust fumes

Working in in-closed space

Pay Range - Hourly Starting at $18.00 depending on experience

About the Organization:

We are Marysville Toyota, and we pride ourselves on delivering a phenomenal customer experience for our guests every time they visit our store. We also believe that we are one of the best places to work in the area. We value our employees.

Benefits for Full-Time Employees:

• Family owned and operated business

• Positive working environment and culture unlike any other

• Competitive compensation package

• Medical, dental, and vision insurance

• Life insurance/Short term disability/Long term disability

• EAP- Employee Assistance Program (Includes 5 free counseling visits, smoking cessation, legal aid, and more)

• 401K Plan

• Sick PTO

• Vacation

• Employee events

• Paid training and certifications

• Flexible work schedule

• Opportunities for advancement

Why Work for Marysville Toyota?

• Would you like to enjoy going to work everyday?

• Do you want to work for an employer that values you?

• Do you believe there is a better way to treat customers?

• Do you want to be part of something great and have fun while you're doing it?

• Would you like to be part of a team that is changing the way customers view new car dealerships?

Worksite address

marysville, WA, 98271, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.