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Job description
Join The Award-Winning Service Team At Mazda Of Wesley Chapel!
We're currently looking for a motivated and customer-focused Business Development Center (BDC) Administrator to join our Service team. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and wants to build a meaningful career in a positive, team-oriented environment.
If you're ready to develop your skills and grow with a company that truly values its employees, we'd love to hear from you!
As a BDC Administrator, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume, explain manufacturer service specials and incentives, answer questions, and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.
What will you be doing?
Outbound and inbound customer phone calls
Responding via email and phone to Internet leads
Determining each customer's needs by asking the right questions
Setting appointments for the Service Department
Ensuring a positive customer experience
Introducing customers to Service Advisors
Entering customer information into the CRM
Accurately scheduling service appointments based on customer needs and technician availability
Maintaining strong attention to detail when updating customer records and service information
Who are we looking for?
Customer-focused, energetic, and self-motivated individuals
Experience in customer service or call center environments
Strong communication skills – verbal and written
Bi-lingual (Spanish) is a plus
Excellent computer skills
Highly organized with strong attention to detail
Experience with Volie, CDK, and XTime is a plus
Individuals who can address customer concerns promptly and professionally
We offer a comprehensive benefits package designed to support you and your family, including:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com
About Us
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
Worksite address
wesley chapel, FL, 33545, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.