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Job description
LOCATION: Western United States-Remote
Department: Service Center
Position: Full Time-Non-Exempt
Engage PEO, recognized on the ‘INC. 5000 Honor Roll for the Fastest Growing Private Companies’ is seeking futureEngagers who are ready to build a rewarding future. The Service Center Specialist will assist work site employees and employers with Engage PEO's clients in a call center setting, including client support, benefits, and miscellaneous projects. Work in a fast-paced, deadline driven environment, be computer savvy and have experience working in a Windows-based environment, including knowledge of MS Office software. Able to wear different hats, work in a team environment, and understand that their contribution will be essential for the success of this project. Assist in various projects, including assisting other teams and departments. Bilingual in Spanish is a plus. Work hours for this position are based in the Mountain and Pacific time zones.
PRIMARY RESPONSIBILITIES:
Answer incoming Tier 1 calls, including employee and employer inquiries.
Route calls to appropriate departments or creates PrismHR cases
Assist worksite employees with employee portal troubleshooting
Process Employee Benefits enrollments assistance
Assist WSE with onboarding irregularities
Phone presence is optimistic, confident, and assuring
Takes corrective action for WSE at all levels of assistance
Has the ability and willingness to help other team members through positive working relationships
Works through WSE payroll issues as able
OTHER DUTIES AND RESPONSIBILITIES:
Monitor general department inboxes and support with questions and concerns
Process background screening and drug testing requests from our clients
Process verification of employment and verification of income for our clients
Administer E-Verify Requests for all new hires for our clients
Putting together Benefits packets for clients
Process unemployment claims through the various state websites as needed
Administrative Duties and Support to the HR Service Center and other departments as needed
Performs other duties as required
MINIMUM QUALIFICATIONS:
Associate or Bachelor's degree in Business Administration, Communication, Human Resources, or related field
Minimum 3 years of relevant work experience, with a broad knowledge of a field related to the job, such as accounting, benefits administration, business administration, and human resources
Bilingual in Spanish a plus
Professional Employer Organization (PEO) experience is a plus
Proficient with MS Office and Intermedial Microsoft EXCEL skills
Must be able to work in an office environment
ClientSpace and PrismHR knowledge is a preferred
Medical benefits knowledge and understanding are a plus
COMPENSATION AND BENEFITS:
The starting base pay for this position is listed below. However, you should know that the pay rate may vary based on regional location, the candidate’s skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this hourly range.
Hourly Rate Range:
Hourly Rate Range:$20.00-$23.00per hour
BENEFITS:
We offer a comprehensiveBenefitsPackagetoourfull-timesalaried, hourly, or commissioned workers.Our2026BenefitsPackageincludes:
3 Weeks Paid Time-Off per Year (Increasing with seniority)
Parental Leave
Paid Holidays
Your choice of Medical Insurance Planor HSA with a generous employer contribution
Life Insurance with an employer-paid base
Dental and Vision
Long-Term Disability Insurance with an employer-paid base
Short-Term Disability Insurance
Pre-tax Savings on most employee insurance premiums
Medical Expense Flexible Spending Account
Dependent Care Flexible Spending Account
401(k) enrollment with an automatic match
Commuter and Parking Pre-tax Benefits
Pet Insurance/Pet Assure Veterinarian Discount Plan
Discount Tickets on Theme Parks and Attractions
We believe our success is primarily dueto our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regularcommunication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship,genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws.
Engage PEO is an Equal Opportunity Employer
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.