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Job description
Join CBX Solutions
Build your career where you matter. Join CBX Solutions, the nation's leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At CBX Solutions, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you'll thrive here. Be part of a team that invests in your future, celebrates your success, and values your contribution.
Why Work With Us?
Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
Work-Life Balance: Generous paid time off for rest, family, and self-care.
Career Growth: You'll benefit from continuous learning, mentorship, and leadership training including access to CBX University, our in-house development program.
Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
Essential Functions
Reads and interprets service contracts, work orders, service tickets, technician documentation, and related records to compile billing information. Prepares and submits customer invoices in accordance with contract terms, service level agreements (SLAs), preventative maintenance agreements, and time and material billing requirements. Utilizes internal systems, Excel, and customer portals to process billing activity. Meets or exceeds established KPI standards for the position.
Reviews billing details and applies customer-specific contract terms to ensure accurate invoicing
Processes service-related billing activity and works closely with service coordinators, technicians, and internal operations teams to ensure timely and accurate invoicing
Communicates with service team members and internal stakeholders to obtain information required for billing and ensure timely completion of billing activities
Monitors contract utilization and service activity to ensure billing aligns with customer service agreements and expectations
Assists with reporting related to service contract performance, billing activity, and operational metrics
Assists with special projects as necessary, other duties as assigned by management
Minimum Qualifications
Associate's Degree preferred, or an equivalent combination of education and experience
Minimum of one (1) year of billing, administrative, contract administration, service coordination, or related experience preferred
Must pass pre-employment background check and drug screen
Knowledge, Skills, and Abilities
Proficiency with Microsoft Office products, including Excel, Word, and Outlook
Ability to learn and utilize company software, billing systems, and customer portals
Ability to read and interpret contracts, service agreements, and billing requirements
Strong organizational skills with excellent attention to detail
Effective time management skills with the ability to manage multiple priorities and deadlines
Strong verbal and written communication skills
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and see. The employee frequently is required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms.
Work Environment
This job operates primarily in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer CBX Solutions is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Worksite address
dover, DE, 19904, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.