This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Service Contracts Operations Manager (Nashville, TN)
The Service Contracts Operations Manager is a key leader within Customer Services, responsible for directing daily operations, ensuring compliance with contract and audit policies, and driving alignment to organizational goals. This role combines people leadership—hiring, developing, and motivating talent—with operational oversight, including setting KPIs, managing fiscal close activities, and maintaining contract governance. By partnering cross-functionally, streamlining processes, and interfacing with senior leadership, the Manager ensures operational integrity, customer satisfaction, and continuous improvement across the service contracts business.
Your role:
Assist the director in achieving organizational objectives, supporting team morale, and balancing business and team needs by removing barriers and escalating issues as needed.
Lead and develop the team through workflow guidance, problem solving, goal planning, hiring, coaching, mentoring, feedback, and retention of strong talent.
Ensure operational and compliance excellence by overseeing SOX controls, audit support, contract review and execution, fiscal close activities, KPI tracking, and adherence to contract policies.
Drive continuous improvement and cross-functional collaboration by partnering with business stakeholders, streamlining processes, supporting ongoing training, and addressing complex issues with senior leadership.
You're the right fit if:
4+ years in Customer Service Operations; 2+ years in people leadership
Bachelor's Degree in Health Science, Architecture, Engineering, Business Management or equivalent.
Proven operations leader with strong experience in contract management, compliance, and financial oversight, driving operational excellence, KPIs, and business results.
Skilled at building, motivating, and leading high-performing teams in fast-paced environments, with sound judgment, problem-solving ability, and a strong focus on customer experience.
Strong communicator and relationship-builder with cross-functional collaboration and stakeholder influence skills; proficient in MS Office, with CRM/SAP/Salesforce experience preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office-based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position in Nashville, TN is $90,000 to $143,000
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
Worksite address
nashville, TN, 37247, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.