About this opportunity
Thielsch Engineering lists this Service Coordinator opportunity in cranston, Rhode Island. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service CoordinatorThe Service Coordinator is a critical role within our Commercial HVAC/R operation, responsible for coordinating service delivery from call intake through job closeout and invoicing. This position serves as the primary link between customers, technicians, service management, and accounting. Ensuring work is scheduled efficiently, documented accurately, and billed promptly. The ideal candidate is detail-oriented, customer-focused, comfortable reviewing technical service documentation, and experienced in service billing within a commercial mechanical environment.Responsibilities:Schedule, dispatch, and coordinate commercial HVACR service calls, including reactive service, preventive maintenance, and minor project workMonitor technician schedules and job progress throughout the day, adjusting assignments as needed to meet customer priorities, response-time commitments, and efficiency goalsServe as a primary point of contact for commercial customers regarding service requests, scheduling, job status, and basic billing-related inquiriesCommunicate clearly and professionally with customers, technicians, service management, and accounting to maintain alignment and expectationsCreate, update, and maintain accurate service work orders in the service management system (e.g., ServiceTitan or equivalent)Ensure labor hours, parts usage, service notes, photos, and required documentation are complete and accurate prior to job closeoutEnter, review, and validate technician timesheets, ensuring labor is coded correctly to the appropriate job, phase, and pay type in accordance with company policy and payroll requirementsSupport field technicians by providing job details, service history, customer contacts, and site-specific requirementsCoordinate parts ordering, deliveries, rentals, subcontractor support, and warranty documentation as neededReview completed service tickets for accuracy, completeness, and billabilityGenerate customer invoices in accordance with service agreements, time-and-material pricing, and contractual termsVerify labor, materials, pricing, markups, and tax treatment before invoices are issuedCoordinate with Service Managers and Accounting to resolve billing discrepancies, credits, and adjustmentsAssist with maintenance contract billing, recurring service invoicing, and job-related billing documentation requestsRespond to customer questions related to invoices and provide supporting documentation as requiredTrack service jobs through completion to ensure timely closeout and invoice release in support of cash flow objectivesMaintain organized service and billing records in compliance with company standards and customer requirementsSupport service leadership with reporting related to workload, backlog, scheduling efficiency, and invoicing statusParticipate in continuous improvement initiatives related to scheduling, documentation, service delivery, and billing accuracyAdhere to all company safety, quality, and compliance standardsJob Qualifications:The Service Coordinator should possess the following skills, characteristics, and abilities:5+ years of experience in service coordination, dispatch, and/or invoicing within commercial HVAC, mechanical contracting, or construction servicesWorking knowledge of commercial service billing practices, including time and material, contract, quoted, and not-to-exceed workExperience with service management software (ServiceTitan preferred)Proficiency in Microsoft Office (Outlook, Excel, Teams)Strong attention to detail and ability to review technical service documentation accuratelyExcellent communication skills and ability to work effectively with customers, technicians, and internal teamsPhysical Demands:Stooping, walking, Standing, bending, reaching, pulling and pushingClimbing stairsClimbing LaddersDusty EnvironmentNavigate uneven terrainCompensation & Benefits:Competitive wagesPaid time off and holidaysEmployer-matching 401(k) retirement planEmployer-paid Employee Stock Ownership Program (ESOP)Health care benefits through United HealthCare, Delta Dental and Vision Service PlanEmployer-paid life and AD&D insurance; access to short and long-term disability insuranceTuition reimbursement
Worksite address
cranston, RI, 02920, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.