About this opportunity
Pye Barker lists this Service Coordinator/Dispatch opportunity in salt lake city, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Build Your Career With Industry-Leading Fire, Life Safety And Security CompanyThis position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.Essential Duties & Responsibilities:Schedule appointments for clients, answer phones and track clients' service recordsAssess the needs of clients and connect them with the correct providerCreate and maintain a directory of providers and resourcesCreate and maintain a database of clients and client needsBill completed service SRs for local accounts.Order any materials needed for the required service.Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfullyEvaluate the quality of all services and identify areas that need improvementsEnsure each client is given the necessary services and follow up to fill ongoing service needsMaintain good relationships with providers and clients to keep customer baseMonitor the services being provided and stay up to date on any services being introduced or discontinuedExpand the list of resources and providers to assure there are no gaps in servicesAnswer telephones and respond to email inquiries in the officePerform other duties assigned by management.Education/Qualification:1-3 years of industry experience or a related customer service experience requiredPrevious administrative experience preferredProficient skills in Microsoft Office, including Microsoft Word and Microsoft ExcelExcellent customer service and problem-solving skillsHigh quality organizational skillsThe ability to work well under deadlines and to multitaskThe ability to build relationships and coalitions within the communityExcellent verbal and written communication skillsExcellent critical thinking and problem-solving skillsOther Duties:Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.Performs other duties as assigned.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Benefits and Perks:Excellent payMedical, dental, visionCompany paid life insuranceCompany paid short-term disability401K with employer matchPaid vacation and company holidaysTraining and Career DevelopmentCompany vehicle (if job applicable)Immediate qualification for the ALL In Ownership Plan for all eligible full-time employeesPye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.
Worksite address
salt lake city, UT, 84199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.