About this opportunity
Daikin U.S. Corporation lists this Service Coordinator opportunity in henrico, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service CoordinatorJoin the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!Daikin Applied is seeking a Service Coordinator. You will have the ability to make an impact and shape your career with a company that is passionate about growth along with the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!Location: Onsite role based out of our Richmond Service CenterWhat You Will Do:Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)Handles customer inquiries and routes questions of technical nature to the appropriate resourceTracking of time and attendance for techniciansCoordinates job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completedInvoices and bills customersAssist in performing local office AP/AR functions and follows up with customer to ensure that payment has been receivedCoordinates warranty administration process, parts orders, and tracks shipmentsAnswers telephones and greets customers while maintaining professional and courteous customer contactAssist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee's first day of employmentMaintain OSHA logsEnters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposesEnsures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper jobResponsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human ResourcesMaintains filing for and office equipment (copier, telephone, fax, etc.)Provide initial notification of Workers Compensation claims to insurance carrierMinimum Qualifications:High School Diploma or GED5+ years of related experience in mechanical, electrical, or plumbing service fieldWork visa sponsorship is not available for this positionPreferred Qualifications:Bachelor's degree may be considered in lieu of work experienceExperience working with HVAC Controls Technicians is a plusExperience with Astea and/or any other service tracking softwareProficient knowledge of Microsoft Office SuiteBenefits:Multiple medical insurance plan options + dental and vision insurance401K retirement plan with employer matchPaid time off and company paid holidaysPaid sick time in accordance with the federal, state and local lawTuition Reimbursement after 6 months of continuous serviceThe typical hourly pay rate for this position ranges from $23.65 - $37.68 in Virginia. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!
Worksite address
henrico, VA, 23233, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.