About this opportunity
Jobot lists this Service Coordinator-HVAC opportunity in broderick, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Salary: $80,000 - $115,000 per year
This Jobot Job is hosted by: Christie Bauer
A bit about us:
We are a commercial mechanical contractor looking for a Service Coordinator.
Why join us:
PTO
Paid Holidays
and more!
Job Details
The Service Coordinator is the liaison between the customer and our core service organization responsible for problem solving and organization of our Preventive Maintenance Agreements (PMA’s) and core service workorder transactions.
Responsibilities
Preventive Maintenance Agreements
Coordinate first time preventive maintenance visits
Contact customers to establish permissible dates for initial site visits
PMA Renewals and Retention
Proactively contact customers 30 to 60 days prior to PMA renewal dates
Discuss pricing escalations and potential agreement modifications
Customer Care and Relationship Management
Assist in developing and executing customer care call templates for periodic check-ins or site visits
PMA Data Integrity
Maintain accuracy and completeness of PMA records in the system
Coordinate with technicians, customers, and the PMA Coordinator to resolve missing or incomplete data.
Required Skills/Abilities and Qualifications
Previous experience in a similar role, preferably within the HVAC, mechanical, construction, or service industry.
Proficiency in Microsoft Office Suite and ability to learn service management systems.
Understanding of service contract management, customer service, and process improvement.
High school diploma or equivalent required.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.