About this opportunity
Central Sales, Inc lists this Service Coordinator - Jamestown opportunity in jamestown, North Dakota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service CoordinatorCustomer Repair RequestsAnswer/Respond to all customer repair requests/callsSchedule repairs with bay technician/calendarGain approval of repairs recommended on technician estimateCoordinate with parts department to ensure required parts for repairs are on-hand/orderedInternal Repair RequestsCoordinate internal unit repairs with wholegoods teamSchedule repairs with bay technician/calendarGain approval of repairs recommended on technician estimate from wholegoods managerCoordinate with parts department to ensure required parts for repairs are on-hand/orderedWarranty Repair RequestsAnswer/Respond to all warranty repair requestsSchedule repairs with bay technician/calendarReview supplier field campaigns & mandatory safety repairs & coordinate repairsReview unit warranty end dates and request/adjust scheduling of repairs as necessaryCoordinate with parts department to ensure required parts for repairs are on-hand/orderedMaintain warranty parts return/storage/discard for corporate required time framesWash Bay & Lot MaintenanceManage part-time wash-bay & lot attendants in alignment with service scheduleEnsure lot & yard are maintained of weeds, ruts, debrisOver-see lawn maintenance & grass cuttingTransportationCoordinate internal trucking – pick up & delivery of service & sold unitsCoordinate external trucking – pick up & delivery of service & sold unitsService Writer: Work Order ProcessOpen work orders as neededMaintain Service Priority Report spreadsheetTotal completed work orders to be finalized/billed out by accounting officeService Team Leadership: Ensure Technician Backlog HoursSolicit and schedule repair jobs per technician to maintain 5-Star tech levelSolicit and schedule repair jobs to ensure monthly & annual sales goals are achievedCoordinate On-Call Schedule during Planting/Harvest season Meeting Monthly/Annual Sales GoalsEnsure all completed work orders are submitted to be closed by month endSupply projected sales figures at bi-weekly meetings ensuring goals are metEducation & TrainingMonitor technician training & certification levelsSchedule technician training & certificationMaintain a Clean and Safe Work EnvironmentLead service team in maintaining a clean workspaceCoordinate Needs with managementService tool/equipment needsFleet ManagementAnnual Year End Tool PurchaseService Team L10 Meetings:Participate in bi-weekly service L10 MeetingActively participate in the achievement of reaching Monthly/Annual Sales GoalsDemonstrate & Promote core values of the dealershipParticipate in the development of the CSI Family & Team atmosphere
Worksite address
jamestown, ND, 58401, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.