Service Coordinator

Job description

Join to apply for the Service Coordinator role at TSP .

Remote, Texas –

Are you considering a career change with the opportunity to work for a company that cares for you? This is it — join our team today as a Service Coordinator. At TSP, we have a proven track record of excellence, largely due to our unique perspective.

Responsibilities

Coordinate and schedule field service technology installations with a focus on cost‑effective resource utilization, including travel and expenses

Manage and track the full lifecycle of professional services bookings from request intake through closeout

Collaborate with field service managers, engineers, and customer partners to ensure appropriately skilled resources are scheduled at times that meet customer needs

Serve as a primary point of contact for customers regarding service status, scheduling, changes, and issue resolution

Monitor scheduling and service request queues to identify new assignments, updates, and work requiring action

Review service requests to understand scope of work, pricing, and billing requirements; correct discrepancies as needed

Assist with service documentation, billing validation, and administrative closeout tasks prior to closing requests

Identify and book on‑job shadowing opportunities to support field engineer training efforts

Proactively identify scheduling conflicts, risks, or delays and elevate issues appropriately

Provide backup support for other coordinators during absences to ensure continuity of service

Maintain accurate, timely updates in scheduling and service management systems to support reporting and billing accuracy

Qualifications & Experience

Ability to prioritize and manage multiple concurrent requests to meet customer SLAs

Strong attention to detail and exceptional organizational skills

Ability to work independently while collaborating effectively with a distributed team

Comfortable supporting customers and internal teams across multiple time zones

Adaptable and able to work in a fast‑paced, ever‑changing environment

Strong interpersonal skills with the ability to tactfully manage scheduling requests and expectations

Problem‑solving mindset with the ability to propose alternative solutions when conflicts arise

Excellent written and verbal communication skills; able to interact professionally with individuals at all levels

Experience scheduling professional services or coordinating service engagements preferred

1–3 years of experience in coordination, scheduling, operations, or a similar role

Experience in IT field service or professional services is a plus, but not required

Team‑oriented mindset with a willingness to assist peers to resolve scheduling challenges

Technologies

Microsoft Office Suite (Excel, Word, PowerPoint)

Google Workspace (Email, Docs, Spreadsheets)

SharePoint navigation

Scheduling and/or service management tools (experience preferred; training provided)

Ability to quickly learn new internal systems and tools

Additional Information About This Role

Pay grade: 18

View our benefits and pay grade information here:

Candidates must be authorized to work in the United States

About TSP

TSP is award‑winning, customer‑endorsed, and minority‑owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value‑based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software – our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.