About this opportunity
MTM LLC lists this Service Coordinator opportunity in west springfield, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Call Center RepresentativeJob Summary We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. Prior sales experience would be beneficial. Past customer service experience (retail, restaurants, etc) would also be helpful.DutiesRespond to incoming calls and inquiries in a professional manner.Provide accurate information regarding products and services.Analyze customer needs and offer appropriate solutions.Maintain detailed records of customer interactions in our computerized system.Utilize medical terminology when addressing inquiries related to healthcare services.Demonstrate excellent phone etiquette while communicating with customers.Collaborate with team members to enhance service delivery and improve processes.Follow up on unresolved issues to ensure customer satisfaction.ExperiencePrevious experience in customer service or call center environments is preferred.Bilingual or multilingual proficiency, particularly in English and Spanish, is a significant advantage.Strong analytical skills to assess customer needs effectively.Excellent verbal communication skills with the ability to convey information clearly and concisely.Proficiency in using computers and call center software.Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members.Job Type: Full-timeWork Location: In person
Worksite address
west springfield, MA, 01089, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.