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Job description
Service Delivery Manager is the interface between the offshore team and Client leadership. Responsible for managing the team of testers and leads, provides oversight on test practices, and suggests methods to optimize the organization's process.
Responsibilities
Serve as the main point of contact for the Program Manager
Host a weekly 1:1 meeting with the Client Program Manager
Serve as the first escalation point of contact for program execution
Report and mitigate blockages, delays and complications
Communicate plan/updates/status to Client stakeholders
Perform postmortem failure analysis and build a process of improvement
Demonstrate ability for independent problem solving and self-learning
Qualifications
20+ years of overall experience with 10+ years in Leading Testing projects
Experience with a track record of managing large programs involving globally distributed team
High knowledge of all QA methodologies and standards
Excellent numerical skills and understanding of data analysis/statistical methods
Excellent people management skills while managing large globally distributed teams
Possess qualities like great attention to detail and ability to define, experience in tracking KPIs and SLAs
Excellent report the same back to client
Have excellent organizational and leadership abilities in addition to experience of interfacing with third party vendors
Ability to work in a fast-paced environment involving multiple stakeholders based in different locations
Seniority Level
Not Applicable
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
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Worksite address
menlo park, CA, 94029, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.