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Job description
Role:
NQ Service Delivery Manager
Responsibilities:
Lead end-to-end delivery of non-qualified plan services, ensuring a superior client experience, operational excellence, and regulatory compliance.
Oversee SLAs, incident management, and continuous improvement initiatives across technology and operations teams. Analyze service metrics to identify areas for enhancement and drive issue resolution. Collaborate with relationship managers, product, and technology teams to implement scalable solutions, support new implementations, and improve digital capabilities.
Mentor team members and promote best practices within a client-focused, highly regulated environment.
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Worksite address
independence, KY, 41051, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.