About this opportunity
Tyto Athene, LLC lists this Service Delivery Manager opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Tyto Athene is searching for a forward-thinking and self-motivated Service Delivery Manager for Cybersecurity Services to lead an exciting and transformative program in support of our US Federal Government customers. This exciting role requires an appetite for learning, superior attention to detail, the ability to meet tight deadlines, great organizational skills, and the ability to work in a highly collaborative work environment. Business acumen in dealing with senior leaders within the Federal Government is important. You will connect with key business executives and technical leaders to develop long-term relationships and a strong customer portfolio. Your main function will be to liaise between customers and internal teams to ensure timely and successful delivery of our services according to customer needs.
Responsibilities:
Lead an evaluation of a federal agency's information security program requirements, capability gaps, and opportunities for leveraging shared services to fill gaps
Develop a shared service adoption roadmap and project schedule in coordination and collaboration with the provider’s subject matter experts
Develop and manage the project plan and project team to support the timely completion of tasks, deliverables, and milestones
Effectively prioritize and manage multiple projects and deadlines
Project and workflow management, including delegation and action item tracking
Proactively manage risks, issues, and scope changes effectively
Help resolve blockers pertaining to both internal and external dependencies
Organize and lead quarterly business review meetings to provide strategic and operational updates on service delivery accomplishments, challenges, and next steps
Provide status updates (e.g., weekly issues, process improvement implementation updates, project status updates, program performance, and risks)
Facilitate service delivery meetings and serve as the central point of contact for the shared service customer
Prepare and present written communications, plans, reports, briefings, and background materials for a wide range of audiences, including federal senior executives
Facilitate relationships to promote customer satisfaction and to sustain and expand business opportunities between the shared service provider and customer
Develop strong relationships with executive managers and sponsors, and become a trusted advisor at multiple levels of management
Ensure client-driven process updates and scope changes are learned and quickly applied by technical teams
Identify creative solutions to resolve all client issues and escalations
Create and maintain process documentation, ensuring that all process changes are documented in a timely manner
Ensure the underlying processes for service execution, fulfillment, and delivery are operating effectively and efficiently
Define and maintain quality standards based on client and internal standards and best practices
Ensure that the team is consistently in compliance with our agreed-upon SLAs
Identify process areas with opportunities for improvement and optimization
Provide efficiency insights that can inform overall capacity planning
Coordinate and manage initiatives and projects aimed at improving the services we provide to our customers – including environment availability and stability, system performance reviews, and improvements
Required:
Bachelor's degree or equivalent combination of education and experience
Minimum of four (4) years of consulting and/or industry experience. Can be Commercial or Federal, but Federal experience is preferred
Client-facing experience, ideally in an Information Security-related field
Relevant experience (at least 2) leading successful IT projects, preferably in the Federal Government
Ability to clearly communicate project requirements, challenges, and opportunities
Proven track record of successfully organizing, structuring, and creating cross-functional efforts, projects, and programs
Proven continuous improvement analytical experience including strong project management and reporting capabilities.
Ability to apply critical thought processes to develop, recommend and implement strategies and programs that address team objectives
Ability to embrace ambiguity
Ability to establish new or improving operational processes
Excellent written and verbal communication skills
Strong interpersonal skills and ability to effectively facilitate and communicate at all levels of the organization and across cross-functional teams in a matrix environment
Capability to lead through influence across all levels of the organization
Must be results-oriented, self-motivated, energetic, proactive, and a team player, with the ability to think conceptually and strategically
Experienced in providing metrics inputs to various reporting decks, and communicating key performance indicators to stakeholders in support of business objectives
PMP certification is preferred
Previous experience with or strong knowledge of Cybersecurity or Security Operations centers (SOC), particularly in a managed services environment, is highly desired
Previous experience with or strong knowledge of federal shared services is highly desired
Clearance: Active Secret Clearance required
Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.