About this opportunity
IsoTalent lists this Service Department Administrator opportunity in beltsville, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Plumbing and HVAC Service Department Administrator Location: Onsite|Beltsville, MD
Our client, a commercial mechanical services company, is looking for a detail-oriented Plumbing and HVAC Service Department Administrator to join their team onsite.
Do you thrive on keeping a busy service department running like a well-oiled machine? Are you the kind of person who loves turning chaos into order, and does the phrase "customer satisfaction" get you fired up rather than fed up? If you nodded along, this could be your next great career move. Keep scrolling to see what this company has to offer.
The Perks!
Compensation: $100,000 - $140,000, based on experience
401k + company matching
Company pays 100% of employee medical premium
Company also fully covers Dental and Vision insurance
Paid Time Off and holidays
Company-paid life insurance policy
Short-term and long-term disability
Company-paid employee training
A Day in the Life of a Plumbing and HVAC Service Department Administrator
In this role, you'll be the connective tissue between customers, dispatchers, and field technicians, making sure every service call, work order, and preventive maintenance job moves smoothly from start to billing. You'll keep the department's daily operations sharp, ensure customers stay happy, and help the business stay both efficient and profitable. It's a role built for someone who likes variety, problem-solving, and being the go-to person who keeps things on track.
Responsibilities include:
Overseeing the customer service and dispatching team
Reviewing and updating service work orders daily, ensuring accurate status changes and timely handoff to billing
Conducting customer satisfaction follow-up, written and verbal
Managing field technician labor hour reports
Coordinating field technician on-call scheduling
Maintaining and periodically updating customer contact information
Overseeing backflow device and fire protection system testing and preventive maintenance programs
Overseeing plumbing, fire protection, and HVAC preventive maintenance programs
Communicating daily with service dispatchers, field technicians, and suppliers
Reviewing warranty invoices to confirm valid claims are properly submitted for parts, materials, and labor
Reporting field employee performance issues to management
Monitoring backflow and fire prevention testing operations, including completion of required jurisdictional certifications
Tracking scheduling and completion of preventive maintenance activities
Schedule: Monday through Friday, 7:00 AM to 4:00 PM
Requirements and Qualifications:
Solid understanding of commercial plumbing and HVAC service department operations and procedures
Working knowledge of company service management software
Strong organizational and multitasking skills
Comfortable managing schedules, communications, and follow-up across multiple teams
Able to take and pass background check and drug screening
About the Hiring Company:
Our client is a commercial plumbing and HVAC service provider known for reliable, high-quality work and strong customer relationships. They pride themselves on running a tight, well-organized service department that keeps clients coming back.
Come Join Our Service Team!
Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!
Worksite address
beltsville, MD, 20704, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.