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Job description
Overview
This role focuses on enhancing service experiences across customer-facing systems. You’ll collaborate with product, design, and operations partners to improve how services are delivered and experienced—ensuring every touchpoint across the user journey feels cohesive, intentional, and impactful. This position is with Catapult Solutions Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: $64.00/hr - $69.00/hr. This range is provided by Catapult Solutions Group. Directly message the job poster from Catapult Solutions Group. We’re looking for a seasoned Service Designer to join a forward-thinking, cross-functional design team at a company recognized among the Fortune 100 Best Companies to Work For.
If you’re passionate about shaping how service design influences strategy and customer experience at scale, this is a chance to do meaningful, visible work.
What You’ll Do
Lead the scoping, planning, and execution of service design initiatives that align with strategic goals
Create experience maps, service blueprints, ecosystem diagrams, and prototypes that bring clarity to complex systems
Communicate design outcomes across teams to drive alignment and shared understanding
Identify recurring patterns and behaviors to develop scalable, reusable solutions
Apply systems thinking to connect near-term design work with long-term business outcomes
Build strong partnerships across design, research, analytics, operations, and product
Champion service design methodologies and evolve practices for greater impact
What You’ll Bring
5+ years of experience in service design, customer research, product design, or related fields
Bachelor’s degree in Design, HCI, or related discipline (or equivalent experience)
Proven ability to apply design thinking and human-centered design to complex challenges
Experience leading end-to-end engagements, from research to alignment to delivery
Strong facilitation skills with diverse stakeholder groups
Excellent communication—visual, verbal, and written
Proficiency in tools like Figma, Miro, Mural, or FigJam
Organized, adaptable, and comfortable working across multiple initiatives in a fast-paced environment
Preferred
Understanding of software development workflows and project management methods
Experience designing for business or workforce solutions in mid-market or enterprise settings
Familiarity with AI tools or prompt-based workflows to enhance design processes
Why this role matters
You’ll be part of shaping how service design is embedded across products and customer support initiatives—driving real change in how people experience a world-class brand.
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Worksite address
mountain view, CA, 94039, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.