About this opportunity
InfiCare Staffing lists this Service Desk Analyst opportunity in franklin, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Role : Service Desk Analyst
Location: Franklin, TN
Duration: Contract
Make sure to apply with all the requested information, as laid out in the job overview below.
Summary
In this role, you will serve as the primary point of contact for end-user technical support, troubleshooting hardware, software, and networking issues to ensure minimal downtime across the organization.
Required Skills
Hardware & Software Troubleshooting: Proficiency in diagnosing, repairing, and upgrading desktop computers, laptops, printers, and mobile devices, along with expert installation and troubleshooting of Windows/macOS operating systems and standard productivity suites.
Network Administration & Connectivity: Solid understanding of networking fundamentals—including TCP/IP, DNS, DHCP, VPNs, Wi-Fi configuration, and routing/switching—to troubleshoot and resolve LAN/WAN connectivity issues efficiently. xhqgsiq
Helpdesk & Ticketing Systems: Hands-on experience using IT service management (ITSM) tools or ticketing systems to log, prioritize, track, and resolve end-user technical support requests within established Service Level Agreements (SLAs).
Worksite address
franklin, TN, 37068, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.