waypointjobs

Tier One Technologies

Service Desk Engineer

Remote — United States (see country and timezone requirements)

Check who can apply and the requirements below before continuing.

Job description

Responsibilities

Design, build, maintain, and secure standardized workstation images for Windows and macOS supporting on-site, remote, and VDI access.

Engineer endpoint baselines and technical controls that reduce risk of unauthorized discovery, lateral movement, malicious credential use, persistence, and defense evasion.

Own engineering design and lifecycle maintenance for imaging, patching, automation, validation, rollback, and release management.

Maintain OS and application patching, version control, and deployment workflows using approved enterprise tools such as Ivanti, KACE, Intune, GPO, JAMF, or equivalent.

Engineer and maintain logging, telemetry, monitoring, and audit capabilities to track endpoint activity, enrollment, user authentication, network access, and compliance posture.

Develop and execute validation testing after imaging or major patch cycles to confirm endpoint functionality, security agent health, authentication, and VDI connectivity.

Support the assessment, recommendation, implementation, validation workflow by producing Findings Reports, Remediation Plans, Validation Reports, and change documentation.

Create and maintain runbooks, technical standards, deployment procedures, rollback procedures, and engineering documentation for Service Desk and IRM teams.

Support engineering escalations arising from complex Endpoint, image, patching, telemetry, and device-management incidents.

Qualifications

Core Qualifications:

Bachelor’s degree in IT, Cybersecurity, or related field preferred; equivalent experience acceptable

Must possess an active or interim Top Secret security clearance

8+ years of experience in IT, Endpoint Engineering, or Cybersecurity

6+ years of experience performing engineering functions in enterprise environments

Experience working under formal change control, audit, and security governance processes

Additional Qualifications:

Experience building and maintaining Windows and macOS workstation images

Experience with image automation, image validation, rollback, and version control

Experience integrating workstation images with VDI, EDR, authentication mechanisms, and logging agents

Experience maintaining imaging toolchains and automation scripts using Ivanti, KACE, JAMF, or equivalent

Experience with formal image-release processes including build, test, signoff, and release

Hands-on experience with Ivanti and/or KACE for OS and application patching

Experience managing configuration drift, remediation workflows, deployment failures, and rollback

Experience validating patches post-deployment and supporting rollback/recovery

Experience coordinating Intune/GPO-based patch orchestration for Windows endpoints

Experience configuring Windows Event Logs, macOS Unified Logs, application logs, and endpoint logging agents

Experience forwarding and validating logs to SIEM/EDR platforms such as Microsoft Sentinel or equivalent

Experience implementing monitoring for patch status, enrollment status, image deployment status, and compliance posture

Experience supporting forensic collection, artifact preservation, and audit readiness

Originally posted on Himalayas

Who can apply

Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.

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