About this opportunity
Business Wire lists this Service Desk Engineer opportunity in workfromhome, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About The Role
A Service Desk Engineer supports Business Wire employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking, and peripherals. The individual will also take part in incident escalations and coordination across various technical teams.
What You'll Do
Support the End User Technology environment across various applications and hardware (Windows & Mac)
Respond to IT service requests from employees via chat, phone, email, or ticketing system promptly and professionally
Administer Jamf and Microsoft Intune to manage macOS and Windows endpoints, ensuring devices remain compliant and properly configured throughout their lifecycle
Deploy and maintain software packages and application versioning across managed endpoints, including testing and validating updates prior to rollout
Support zero‑touch provisioning workflows for Mac and Windows devices, enabling automated enrollment, configuration, and security policy enforcement upon first boot
Support endpoint and user lifecycle processes through automation scripting and implement workflow automations that improve response and resolution times
Administer OKTA to support user provisioning, MFA policies, group assignments, and application access management
Configure and maintain SAML and OIDC SSO integrations to provide secure, seamless access to business applications
Install, configure, and maintain IT equipment and software in alignment with company standards; create and maintain technical/process documentation
Provide technology training
Document activities in ticketing system and maintain IT inventory and records
Escalate complex or unresolved issues to senior IT staff or management
Entitlement enrollment/disenrollment
Additional duties as required
What You'll Need
4 years of IT Service Desk experience
Demonstrate technical proficiency providing Microsoft and Mac desktop and network support
Experience supporting common software products, such as Windows/Mac operating systems, Office365, Active Directory, VPN, Antivirus, and Okta
Experience with using and supporting IT service management tools, like Jira, and knowledge of best practices (ITIL)
Experience with endpoint device management solutions (JAMF, Intune)
Ability to work independently and as part of a team
Ability to troubleshoot under pressure, handle multiple priorities, while providing exemplary customer service and professional demeanor
Ability to learn new technologies and skills
Basic scripting knowledge
Certification such as CompTIA A+, CompTIA Net+, ITIL, and Microsoft 365 are a plus
What We Offer
The base salary range for this position is $70K to $75K/year. Offered salary will be determined by several factors, including but not limited to applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Business Wire reserves the right to modify this salary range at any time
Ability to work remotely
Excellent health benefits that begin on your first day of employment
$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!
A pre‑employment background check will be required after the acceptance of an offer. Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.
San Mateo, CA $70,000–$75,000 1 month ago
#J-18808-Ljbffr
Worksite address
workfromhome, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.