About this opportunity
KiZAN Technologies, LLC lists this Service Desk Manager: Lead High-Impact IT Support (On-Site) opportunity in olde west chester, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
KiZAN Technologies seeks a Service Desk Manager to lead the front-line support, develop Tier I/II engineers, and drive service performance using data-driven improvements. You will ensure ticket flow, CSAT, and SLAs, while coaching teams and coordinating with client-facing and technical groups.
The role requires strong ITIL, incident management, and leadership skills, with expertise in ConnectWise Manage, BrightGauge, and IT Glue. This on-site position is based in West Chester, OH.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.