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Job description
Frontlineinc is seeking a Service Desk Manager in Burbank, CA to own daily operations of the service desk, drive SLA performance, and lead a multi-client IT support team. You will optimize dispatch, escalation paths, and knowledge base while mentoring technicians and coordinating onboarding for new clients.
Ideal candidates have 5+ years in IT service desk roles, 3+ years of people management, and hands-on experience with PSA/ticketing tools.
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.