About this opportunity
Frontline, LLC - Managed IT Services lists this Service Desk Manager: Lead IT Support Team & SLA Excellence opportunity in burbank, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Frontline, LLC - Managed IT Services in Burbank, CA is seeking a Service Desk Manager to own the daily operation of the service desk across client environments, including intake, triage, dispatch, prioritization, escalation, and closure.
The role focuses on SLA performance, ticket quality, and staffing; you will drive weekly/monthly leadership reporting and develop SOPs, while coaching a growing technician team in a multi-client MSP setting.
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Worksite address
burbank, CA, 91520, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.