About this opportunity
iMatch Technical Services lists this Service Desk Technician opportunity in everett, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Desk Technician (Contract, Onsite in Everett, WA)
iMatch is hiring a Service Desk Technician for a client in Everett, WA, a well-known consumer products company. You’ll work side by side with a Lead System Admin on a company-wide laptop refresh. You’ll get hands-on experience on a busy, friendly IT team, and it’s a great foot in the door with the company.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
What you’ll do
Upgrade employee laptops across Windows and Mac. The current workload is mostly Mac.
Image old machines, migrate users to their new devices, and provision new hardware.
Schedule upgrade appointments with employees and make sure old devices are returned and tracked.
Install and configure a wide range of business applications, such as Jira.
Provide friendly, patient support to employees throughout the upgrade process.
Work closely with the Lead System Admin to keep the project on schedule.
What we’re looking for
Experience in desktop support, service desk, or IT technician roles.
Hands-on experience imaging, provisioning, and deploying Windows and Mac devices.
Strong communication and customer service skills. You explain things clearly and treat people kindly.
Reliable, organized, and good at managing a steady stream of appointments.
A positive attitude and comfort working closely with a small team. xzgxqkn
Freshworks (Freshservice) experience is a plus.
Worksite address
everett, WA, 98213, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.