About this opportunity
WEG Electric Corp. (USA) lists this Service Engineer - Motors opportunity in duluth, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
WEG Electric Corp. has an excellent opportunity for a Service Engineer. You will provide technical support for post-sales issues related to commercial and EC (Electronically Commutated) motors.
Responsibilities
Provides technical support to customers
Makes warranty decisions on warranty claims in conjunction with the factory and the customers
Creates action plans for supporting customer complaints in the field including travel to site for troubleshooting
Coordinates evaluation of issues with factory teams, customers, third party shops and WEC teams
Executes and supports the evaluation of warranty claims and technical support requests
Defines scope of work for repairs in the field and in house
Quotes repairs in the field and in house
Recommends measures to improve warranty methods, performance and quality of service
Participates in joint field service calls with the field service team
Keeps and promotes good communication with customers, suppliers, factory teams and team members
Provides technical support to customers and end users, by phone or email with a complex start-up of WEG products
Sends Return Authorization Request Form to customer when requested or when deemed appropriate
Records details of calls and email in technical support database
Records non-conformity of WEG products in the appropriate database
Reviews field service reports as needed for warranty validation
Performs root cause analysis to determine, if possible, whether failure is a manufacturer defect or external, for warranty or denial purposes
Assists the team on identifying parts for customers
Trains the new employees in their assignments within the team
Manage and perform training for customers and service partners
Analyzes technically customer and field complaints
Education
Field of Study if required: Electrical, Electronic or Mechanical Engineering degree preferred
Knowledge / Training
3-5+ years of related experience with electric motors and drives
Experience
Department procedures
Robust product and troubleshooting knowledge, required
Knowledge of schematics, drawings and service manuals, required
Demonstrated competency in complex scenarios
Knowledge to handle all levels of service issues
Knowledge to communicate clearly and effectively to customers and management
Negotiation
About WEG Electric Corp.
WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more:
We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position. Must be authorized to work in the United States. WEG does not offer visa sponsorship for this role.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.
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Worksite address
duluth, GA, 30155, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.