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Job description
Overview
Amalgamated Life Insurance Company provides Life Insurance, Accident, Disability, Stop Loss and Voluntary/Worksite sales to both Taft-Hartley and Non Taft-Hartley. The Amalgamated Life Service Executive, Voluntary/Worksite Sales will support the sales and account management activities of the Director of Enrollment, Voluntary Benefits Sales Consultants and Client Service Manager. The Amalgamated Life Service Executive, Voluntary/Worksite Sales is responsible for responding to inquiries, solving problems and ensuring client satisfaction with products and service. Coordinates with matrix partners to ensure needs are met and potential problems are averted. Keeps matrix partners informed of account status and opportunities for expanded business.
Responsibilities
Responsible for responding to simple and complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring client satisfaction with products and services
Coordinate with Director of Enrollment, Voluntary Benefits Sales Consultants and Client Service Manager to ensure client needs are met and potential problems are averted
May be involved in new account installations to introduce the concept of the Account Team and familiarize themselves with the account
Input and maintain all appropriate contact data and service requests
Assist the Director of Enrollment, Voluntary Benefits Sales Consultants and Client Service Manager in preparing and scheduling new client and existing client enrollments
Develop and maintain effective business partnerships to ensure service issues are managed proactively; communicate clearly, accurately and effectively with all business partners including Billing, Eligibility, Claims and Customer Service
Participate in regularly scheduled feedback and information exchange sessions with key business partners
Fully support Director of Enrollment, Voluntary Benefits Sales Consultants and Client Service Manage in achieving their business goals and objectives
Qualifications
Proven success operating in a fast-paced, customer service environment
Ability to multi-task and prioritize workload
Strong organizational and time management skills
Solid communication (written and verbal) and negotiation skills
Strong PC skills to include Excel and Word
College degree or equivalent work experience
Worksite address
white plains, NY, 10606, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.