About this opportunity
Sam's Air Control lists this Service Manager opportunity in middlesex, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join our growing team, where a family-oriented culture, competitive pay, excellent benefits, and opportunities for career advancement make this more than just a job—it’s a place to build your future.
Make your application after reading the following skill and qualification requirements for this position.
Job Description
Sam’s Air Control is looking for an experienced HVAC Service Manager to lead and develop our growing team of Service Technicians. This is a hands-on leadership position for an extremely seasoned HVAC professional who has spent years in the field, understands complex diagnostics and troubleshooting, and has progressed into a leadership or management role.
The Service Manager will oversee the day-to-day operations of the service department, support technicians in the field, maintain high service and workmanship standards, and help build a strong, accountable, and customer-focused team.
Lead, supervise, coach, and develop HVAC Service Technicians
Provide technical guidance and support on complex service and diagnostic issues
Oversee daily service operations and work closely with dispatch to ensure efficient scheduling
Conduct field visits, ride-alongs, quality checks, and technician coaching
Monitor technician performance, productivity, quality, callbacks, and customer satisfaction
Train and mentor technicians on technical skills, troubleshooting, customer communication, and company procedures
Address technician performance issues and hold team members accountable to company standards
Handle escalated customer concerns and work toward effective resolutions
Review service tickets, invoices, notes, and technician documentation for accuracy and completeness
Help ensure technicians follow proper safety procedures, HVAC codes, and company standards
Assist with recruiting, interviewing, onboarding, and developing new Service Technicians
Coordinate with Sales, Installation, Dispatch, and Office teams to ensure a smooth customer experience
Help identify opportunities to improve service department efficiency, quality, and profitability
Maintain strong relationships with technicians, customers, vendors, and internal teams
Requirements
5+ xzgxqkn years of hands-on HVAC service experience preferred
Previous leadership or management experience in HVAC required
Strong residential HVAC service and diagnostic background
Extensive knowledge of heating and cooling systems, including furnaces, central A/C, heat pumps, boilers, and mini-splits
Strong troubleshooting and diagnostic abilities
Experience managing, mentoring, or supervising HVAC technicians
Excellent verbal and written communication skills
Strong organizational and problem-solving skills
Ability to work effectively with both field technicians and office staff
Valid driver's license with a clean driving record
EPA 608 certification preferred
Worksite address
middlesex, NJ, 08846, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.