About this opportunity
Southern States Toyotalift lists this Service Manager opportunity in ocala, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems. We are looking for a capable Service Manager to join our team!
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
As a Service Manager with Southern States Material Handling : Successfully create and maintain service operations, which exceed customer and technician needs. This includes timely, high quality service operations at competitive costs to the customer while maintaining sufficient profit margins and professional image for Southern States Material Handling.
Come be a part of our Toyota/Raymond family!
Top of the Line Benefits!!
401(k) with company matching
Dental insurance
Health insurance
Vision Insurance
PTO and Vacation
Paid Holidays
Flexible Spending Account
Life Insurance
Tuition Reimbursement
What you Need/Basic Qualifications:
2-5 years management or leadership experience preferably in a service environment strongly preferred
Prior company experience as a Road Service Technician a plus
Proficiency with MS Office including Word, Excel, Outlook
Windows XP knowledge preferred
Demonstrate above average time management, organizational, and follow-up skills
Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
Excellent verbal and written communication skills
Positive people management skills
Customer-focused with exceptional customer service skills
Education and Certification Needed:
High School diploma or GED
Technical school coursework in electrical, mechanical, or automotive field is a plus
What you’ll Do:
Support Technicians, service department associates, and branch management.
Provide training in all company functions: policies, procedures, timekeeping, and safety; ensure that these items are being adhered to.
Work to eliminate waste and lost time through training and coaching
Maintain SSMH’s high company standards and ensure that all Technicians are taking care of and protecting the customers’ interests, and living up to our company standards
Give assistance to all team members via phone and in person, as needed.
Manage the work in progress reporting – delegate responsibilities as necessary
Effectively manage service coordinator and dispatch team to include assigning tasks, setting team goals, and time/attendance recording.
Monitor and encourage superior customer communications skills for all service department personnel.
Possession of strong communication skills; ability to communicate successfully with a wide variety of individual personality types
Conferring with customers as required for problem/solution resolution and proper supervision of equipment repair and maintenance.
Take initiative in developing new methods and procedures for the service department as required
Assist in technician performance reviews, and complete service team reviews
Ensure all technician timecards are complete and accurate
Monitor return to branch work orders and completed work orders for billing daily
Conduct van inspections after each Technician meeting
Participate in and bring value to all monthly team meetings
Provide the Branch Operations Manager with technical expertise, as needed
Monday through Friday daytime hours
SSMH is an equal opportunity employer. SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. xavwley We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.
Worksite address
ocala, FL, 34470, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.