About this opportunity
Paycom - ATS lists this Service Manager opportunity in plainview, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Details
Job Location: 19 - Plainview, MN 55964, Position Type: Full Time, Salary Range: $70,000.00 - $95,000.00 Salary, The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, as well as internal equity among our team.
Purpose
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Consistently exhibits Midwest Machinery Company’s core purpose and values.
Responsibilities
Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
Assists in developing, and executes, Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
Coordinates customer clinics and related promotional events
Monitors all service warranty and Product Improvement Program expiration dates to keep within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing: closes work orders in a timely fashion
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
Participates in service EDUCATE training program required for the development of skills and knowledge
Participates in, or hosts, at least one local school-related career day/experience per year
Attracts, retains, and effectively engages department personnel.
Attends to, and resolves, employee and inter-departmental issues in a fair and expedient manner
Maintains and promotes a safe work environment. Demonstrates understanding of and ability to follow all safety rules and regulations in performing work assignments
Performs other duties as assigned
Qualifications: Experience, Education, Skills, and Knowledge
High School Diploma or equivalent experience
3+ years experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Excellent customer service skills
Physical and Mental and Other Requirements
Frequent bending and stooping
Ability to lift up to 50 lbs.
Climbing/using ladders
Ability to use a forklift/skid loader
Ability to work extended hours and weekends
Valid driver’s license with an insurable driving record required
Must pass a pre-employment background study
Benefits
Paid Time Off including PTO, Holiday Pay, Bereavement Pay, Civic Pay, and Volunteer Time Off
401k plan with company match
Multiple health insurance plan and network options with Health Savings Accounts
Dental and Vision plans
Medical and Dependent Care Flexible Spending Plans
Company paid life insurance with ability to purchase more
Company paid Short-Term Disability coverage
Multiple voluntary benefits available including LTD, Accident, Hospital Indemnity, Critical Illness, Whole Life, ID Theft
Employee Assistance Program
Paid uniforms or clothing allowance based on position
Employee Discount Programs
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Midwest Machinery Co. will reasonably accommodate the known disabilities of qualified disabled individuals.
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Worksite address
plainview, MN, 55964, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.