About this opportunity
Robert Half lists this Service Operations Coordinator Job in Marlborough, MA | Robert Half opportunity in marlborough, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service Operations CoordinatorWe are looking for a Service Operations Coordinator to join our team in the Marlborough, MA area. In this role, you will help keep service activities running smoothly by managing quotes, orders, billing-related tasks, and customer payment processing. This position works closely with service teams and customers to support parts coordination, maintain accurate records, and deliver responsive service throughout the order and payment cycle.Responsibilities:• Prepare and manage service-related quotations, customer orders, and billing documentation with accuracy and timeliness.• Enter and apply customer payments in company systems to support order release and service fulfillment.• Respond to customer questions regarding pricing, invoices, parts availability, and expected delivery timelines.• Coordinate the movement of service parts and assist internal teams with updates needed to complete service requests.• Track field part usage and maintain organized records to support operational visibility and planning.• Share service updates with customers when needed, including warranty-related information and completed documentation.• Follow established quality and compliance procedures aligned with applicable internal standards and regulated requirements.• Contribute to workflow improvements that increase efficiency across service operations and related administrative processes.• Keep required training current and provide general support to the broader service organization as business needs evolve.
Worksite address
marlborough, MA, 01752, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.