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Job description
Automotive Service Receptionist / Service BDC RepresentativeLevittown Ford Service Center is hiring a friendly, organized, and customer-focused Automotive Service Receptionist / Service BDC Representative to join our growing Service Department in Levittown, NY.This is an excellent opportunity for someone with experience in customer service, call centers, reception, appointment scheduling, hospitality, retail, or automotive dealerships who wants to build a long-term career in the automotive industry.If you're comfortable speaking with customers, answering phones, scheduling appointments, working on a computer, and providing exceptional customer service, we want to meet you!$18.00 – $20.00 per hour + monthly performance bonusesPay is based on experience and qualifications.Full-Time position5-day work weekMonday–Saturday scheduleSaturday requiredMonthly performance bonusesPaid trainingCareer advancement opportunitiesSupportive, team-oriented environmentAs a Service Receptionist / BDC Representative, you will be an important first point of contact for our Service Department and help create a positive customer experience from the first phone call through the service appointment.Responsibilities include:Answer incoming dealership and service department phone calls professionallyGreet customers arriving at the Service DepartmentSchedule and confirm automotive service appointmentsRespond to customer inquiries by phone, email, text, and online channelsAssist customers with service appointment questionsDirect customers to the appropriate Service Advisor or dealership departmentMake outbound customer follow-up and retention callsFollow up on service appointments and remindersConfirm upcoming appointments and help reduce missed appointmentsMaintain accurate customer information in dealership softwareEnter and update customer and appointment informationCoordinate appointment schedules with the Service DepartmentHelp maximize service appointment opportunitiesAssist Service Advisors and Service Management with administrative tasksProvide professional and friendly customer communicationDeliver an exceptional customer experience during every interactionThe ideal candidate is friendly, dependable, organized, professional, and comfortable communicating with customers by phone and in person.Qualifications include:Previous customer service experience preferredReception, call center, BDC, hospitality, retail, or automotive experience is a plusAutomotive dealership experience preferred but not requiredExcellent verbal and written communication skillsProfessional telephone etiquetteStrong computer and data-entry skillsAbility to learn dealership software and systemsStrong attention to detailAbility to multitask in a fast-paced environmentExcellent organizational and time-management skillsPositive attitude and strong work ethicDependable and punctualTeam-oriented and customer-focusedWe're willing to train the right candidate!Candidates with experience in the following positions are encouraged to apply:Automotive Service ReceptionistService ReceptionistAutomotive ReceptionistService BDC RepresentativeBDC RepresentativeBusiness Development RepresentativeCustomer Service RepresentativeAutomotive Customer Service RepresentativeAppointment CoordinatorService Appointment CoordinatorService SchedulerAutomotive Service CoordinatorCall Center RepresentativeClient Relations RepresentativeClient Care RepresentativeFront Desk ReceptionistReceptionistAdministrative AssistantThis position offers an excellent entry point into the automotive dealership industry, with opportunities to grow into roles within Service BDC, Customer Relations, Service Advising, Sales BDC, Administration, and dealership management.We believe in promoting from within and providing employees with the training and support needed to develop successful automotive careers.Levittown Ford Service Center is part of VIP Automotive Group, an established automotive organization with a long history of serving customers and developing employees.We offer a professional, team-oriented environment where employees can learn, grow, and build long-term careers.Benefits include:Medical InsuranceDental InsuranceVision Insurance401(k) with Employer MatchPaid Time OffPaid HolidaysPaid Sick TimeFamily LeaveLife InsuranceDisability InsuranceEmployee Discounts on Vehicles, Parts & ServiceSupplemental Benefit PlansEmployee Referral BonusesCareer Advancement OpportunitiesProfessional Development and TrainingFull-Time | 5-Day Work Week Monday–Saturday | Saturday RequiredLevittown Ford Service Center – Levittown, NYIf you're an experienced Service Receptionist, BDC Representative, Customer Service Representative, Appointment Coordinator, Service Scheduler, Receptionist, or automotive customer service professional, apply today!Automotive dealership experience is a plus but not required. We will train the right candidate.If you are dependable, professional, customer-focused, and ready to grow, Levittown Ford Service Center wants to hear from you!Apply today — immediate interviews available.
Worksite address
hicksville, NY, 11801, US
Who can apply
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