About this opportunity
Harnish Group Inc. lists this Service Supervisor - N C Power System opportunity in quincy, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
N C Power System carries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations.
We are looking for an experienced Service Supervisor to assist our Central Washington state Commercial Generator Service Department in achieving our mission of helping our customers succeed by providing premier solutions, delivered safely by engaged employees through teamwork and excellence.
Duties Include
Managing daily operations of the power generation service group
Providing support to a team of highly trained diesel technicians
Planning and scheduling jobs
Scheduling technicians according to knowledge, repair capabilities, and experience
Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
Preparing and managing all open work orders
Managing all expenses (hours/parts, etc.) related to work orders
Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
Compiling and tracking operational data
Recruiting and interviewing new technicians
Coaching and counseling employees on work-related issues
Investigating near-misses, accidents, or injuries and preparing appropriate reports
Managing department budgets, expenses, and performance reviews for department employees
Position Requirements Include
2-4 years of progressive management experience in a service setting
Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired
Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators expected
Previous experience at a Cat Dealership preferred
Knowledge of Caterpillar Generator products, service, and technical skills preferred
Proficiency in Excel, Word, and other business software
Strong communication skills
Ability to meet changing priorities and deadlines
Valid state driver’s license
Willingness to travel occasionally
Ability to represent N C Power System at customer or company functions
We offer a competitive benefits package that includes salary range from $104,500 to $127,700, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match.
Education
Required
High School or better
Behaviors
Preferred
Leader: Inspires teammates to follow them
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
quincy, WA, 98848, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.